Compliments & Complaints

We are honoured that more than 30,000 Australians each year entrust Kent with their move. As we are committed to providing each and every one with superior customer service, we are thrilled to pass on praise to our hardworking teams, and, of course, concerned and disappointed should someone have an issue or negative experience.

If you have a compliment, concern, issue or complaint, please let us know by submitting the form below where it will be immediately reviewed by senior management, communicated to all relevant parties, and actioned appropriately.

We greatly value customer feedback as it plays an important role in our continuous improvement, and achieving our goal of providing the best customer service in the industry.